Masalah Teknikal, Celcom Cuba Selesaikan Isu Gangguan Rangkaian Secepat Mungkin

Sejak tengahari tadi, ramai pengguna Celcom dilihat mengadu dan meluahkan rasa kecewa mereka kerana menghadapi masalah gangguan rangkaian.

Bukan sahaja tiada capaian internet malahan ramai turut menyoalkan kerana langsung tiada perkhidmatan rangkaian.

Selain pengguna Celcom, gangguan ini turut memberi kesan pengguna MVNO yang turut menggunakan rangkaian mereka seperti Yodoo dan Tune Talk yang turut dilihat meluahkan perkara sama di laman sosial.

Isu berkenaan kemudiannya membuatkan nama penyedia perkhidmatan mudah alih itu menjadi trending di Twitter.

Why celcom why? Terus no service nie 😭😭 pic.twitter.com/tlN6WM2425

— Nana (@nanaliyanalee) October 4, 2020

Tunetalk why….. pic.twitter.com/kLdlPcdDpF

— ye saya (@liyanamerapu) October 4, 2020

Terbaru menerusi satu entri di laman Twitter mereka , Celcom memaklumkan gangguan berkenaan disebabkan masalah teknikal.

Mereka dalam masa sama turut memaklumkan yang unit teknikal mereka sedang cuba melesaikan isu berkenaan secepat mungkin.

Customers in some areas nationwide may find their voice and data services experience affected due to a technical issue we are facing right now. Our technical team is working hard to resolve this issue and restore services as soon as possible.

— Celcom Axiata #StaySafe #StayConnected (@Celcom) October 4, 2020

Perkara sama turut dikongsikan Yodoo di laman Twitter mereka

Dear users, we are aware of the current service outage that has affected users of several telco providers. Our team is working with the other providers to help resolve the issue. We appreciate your patience and apologise for any inconvenience caused.

— Yoodo (@yoodoMY) October 4, 2020